Lionheart Facilities and Venue Hire

Help & FAQs

Welcome to the Lionheart Educational Trust Lettings Help & FAQs Page. If you have any queries regarding your enquiry or booking, please get in touch with the relevant venue directly by phone or email. You can find contact information for each venue on their respective pages under Our Venues. 

Frequently Asked Questions (FAQs) 

How do I navigate my account?

You can register for an account from the Sign Up page, or an admin can create an account on your behalf.

Once you are signed in you can access your Dashboard.

On desktop or tablet devices, this will be visible at the top right of the screen. For mobile devices select the 'three lines' to open up the menu, where you can find the Dashboard option.

In your Dashboard you will have access to:

  • Account Settings

    • Here you can update your account details, as well as view/remove a saved payment method.

  • Documents

    • Any documents uploaded by you or an admin to your account can be seen here. Add an Expiry Date to be automatically reminded when a document is due for renewal.

  • Deposits

    • This will contain a history of any deposits that you have pending, paid, or been refunded for Lionheart venues.

  • Finance

    • Within the finance tab you can see any outstanding or paid invoices, and any credit notes.

    • This is where you will go to make payment for your invoices.

  • Bookings

    • The bookings tab keeps a history of all your bookings with Lionheart venues. Filter by date, status and venue to find your booking.

    • This is where you can check upcoming dates, and confirm any provisional bookings an admin might have created for you.

For a full guide on navigating your account, view this video: BookingsPlus - Navigate your Client Account

What other documents should I upload to my account? 

You should also upload a copy of your Public Liability Insurance Certificate, either during the registration process or before the date of your booking.  

If you are planning to undertake activities involving children such as tutoring, you will also need to provide a copy of your DBS checks and your safeguarding policy.   

Any additional documents required for your booking will be discussed with you during the booking process.   

How do I upload documentation to my account? 

To upload documents or view existing documents on your account, you will need to head to your account Dashboard. You will find a link to your account dashboard at the top of the website. Once there, you can: 

View Existing Documentation 

  • Click Documents 

  • You will now see all uploaded documentation on your account 

  • You can sort by the following: 

  • File Name 

  • Category 

  • Expiry Date 

  • Upload Date 

Upload New Documentation 

  • Click Documents 

  • Click New Document in the top left of the page 

  • Click [Choose File] (Mandatory) 

  • The file must either be a PDF, DOC, DOCX or JPG file under 10MB in size 

  • Select a document Category from the dropdown (Mandatory) 

  • (Optional) Enter a description of the document 

  • (Optional) Enter the expiry date of the document 

  • Note: Once Uploaded, you cannot amend the expiry date of your document, if the expiry date is incorrect, please contact the Venue that you hire facilities at, they will be able to update this on your behalf. 

Booking Journeys 

BookingsPlus offers a variety of Booking Journeys that can be used to hire facilities, the journeys that are available to you are decided by the venue that you hire facilities at. 

Booking Requests - 'Book' 

This form of booking is a booking request, this will go through to the venue admin and will be reviewed, at this point it will either be Approved or Denied. 

Note: To submit a Booking Request, you must submit payment information to the Booking System, your card will not be charged until your Booking Request is reviewed by a Venue Admin, if this payment fails, the admin may either Reject your booking request or raise an invoice due for payment. 

If you're booking dates for future months, you have the option to select 'Pay as you go'. With this option, you will pay for the bookings in the current month once your Booking Request is approved and then receive a monthly bill on the 1st of each month for bookings in the following month. 

You will receive email confirmation once your booking request has been reviewed, and the status will also be shown on the Bookings tab on your Account Dashboard. 

For a guide on completing a booking request, you can view this short video: BookingsPlus - Request a Booking

Enquiries - 'Start Enquiry' 

For spaces that do not allow instant bookings or booking requests, you may submit an enquiry to the venue detailing your requirements, the venue will then be able to get back in contact with you and inform you whether a booking can go ahead. 

View this video for a brief guide on submitting an Enquiry: BookingsPlus - Submit an Enquiry

How do I view and confirm my bookings? 

To view and confirm your bookings, you will need to head to your account dashboard. 

  • Click Dashboard 

  • Click Bookings 

  • By default, you will see all bookings taking place from today's date onwards, if you would like to view previous bookings, click the X on the date filter that is showing today's date. 

  • To Confirm a Provisional Booking, click Confirm or view on the relevant booking.

  • If you are confirming a booking that takes place in a future month, you will see the option to either pay for the booking in full, or Pay as you go.

  • Pay as you go will indicate that you will pay for your hire on a monthly basis, with invoices sent out each month, for all of your bookings in that month.

  • You must pay/commit to pay for all bookings in the past or current calendar month to proceed with Confirming those bookings.

Need help confirming your booking? Here is a short video guide detailing this process on a mobile device: BookingsPlus - Confirm your booking (Mobile)

How do I view my invoices and credit notes? 

To view any of your invoices or credit notes, and make payment for an invoice that has been raised, please follow the steps below: 

  • Click Dashboard 

  • Click the Finance tab 

  • Under the finance tab, you will be able to see all Invoices and Credit Notes on your account, you can filter these invoices by a variety of different filters available on this page. 

  • Any invoices that are due for payment, will have a [Pay] button, click this button to be taken to view the invoice and make payment via Stripe. 

Need help paying for an invoice? Here is a short video guide showing the payment process on a mobile device: BookingsPlus - Paying an Invoice (Mobile)